CASE - APPLICATION SERVICES
Problem / Case
A global leader in PC / Laptops / Tablet / Phone market’s wanted a solution to extend the customer service solution that is being used by the client internally to their authorized service providers (ASP) , who do the product service on their behalf. The solution has to be made for ASP’s who use them through a web interface and through SOA , where the ASP’s are large corporations in service. Another key challenge has been to enable the solution to be used locally owing to large data transfer in transactions and poor network bandwidth and availability at the ASP’s end.